International Shipping FAQ’s

 

Where do you ship?

 

We ship to over 200 countries and territories worldwide, listed below.

There are a few countries around the globe we unfortunately do not ship to, since either local government policies (e.g., embargoes) or logistical challenges prevent us from sending our products to securely, quickly, and reliably.

 

Currently we do not ship to the below countries, we apologize for any inconvenience.

• Armenia
• Tanzania, United Republic of 
• Taiwan
• Kazakhstan
• China
• Gibraltar
• French Polynesia
• Montenegro
• Albania
• Russia
• South Africa
• Vietnam
• Uruguay
• Ukraine
• Sri Lanka
• Phillippines
• Peru
• Pakistan
• Nigeria
• North Korea
• Nepal
• Morocco
• Maldives
• Jamaica
• India
• Fiji
• Egypt
• Cuba
• Costa Rica
• Barbados

List of countries and territories we ship to:

Country	Standard Shipping	Expedited DDP Shipping
Europe	10-20	3-10
Iceland	5-10	3-7
Norway	5-15	3-7
Switzerland	5-10	3-7
UK	5-10	3-7
AU	10-20	3-10
Canada	5-15	3-7
Mexico	10-20	3-7
Rest world	5-20	4-10
NZ	10-15	3-7
Martinique	5-10	3-7
Colombia	5-15	3-7
Brazil	5-20	4-10
Chile	5-20	4-10
Asia	5-15	4-10
Africa	5-20	5-10
Hong Kong	5-20	3-7
UAE	5-10	3-7
Israel	5-20	3-7

What shipping service levels do you offer?

 

We offer both Express and Standard shipping on most international routes, and at checkout you can choose which one you prefer. Together with our international shipping partner we will find the lowest shipping rate for you so that you pay as little as possible in shipping fees for your order while ensuring your order will be delivered to you by a high-quality, reliable carrier.

 

 We offer both Express and Standard shipping on most international routes, and at checkout you can choose which one you prefer. For a few selected remote areas only Express or only Standard shipping may be available, but that is the exception. Together with our international shipping partner we will find the lowest shipping rate for you so that you pay as little as possible in shipping fees for your order while ensuring your order will be delivered to you by a high-quality, reliable carrier.

 

How much do I pay for shipping?

 

The cost for shipping your order depends on your location, the size of your order, the weight of your order, and the service level you choose for shipping at checkout.  Our commitment to you is that we are 100% transparent with all international shipping costs, both in terms of shipping rates as well as landed costs (duties, taxes, and fees).

 

How are shipping rates calculated on orders?

 

Shipping rates are typically calculated based on the weight and dimensions of your order. They will also vary based on the service level you choose and your location.

 

Why do I pay duties and taxes?

 

Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. There are other factors besides the good's value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities. For example, some countries have minimum thresholds in terms of good's value below which no duties apply (AKA "de minimis" value)

 

In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good's value. Also, some countries charge multiple taxes on the same good imported. For example, Canadian provinces charge a variety of taxes - from a goods and service tax (GST) to a harmonized system tax (HST), to a retail sales tax (RST), and some provinces charge multiple of these tax-types for the same import.

 

When do I pay duties/taxes?

 

Typically, you pay duties and taxes at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered to you. You will see a shipping rate at checkout that says, “Duties and Taxes Prepaid". In a few instances, we may ask you to pay duties and taxes when the order is delivered to you at delivery because of a destination country requirement or it was not collected at the time of checkout. For orders that require you to pay duties and taxes at the time of delivery, you will see a shipping rate at checkout that says, “Duties, taxes and fees are due at delivery”.

 

How long will it take for my order to arrive?

 

The delivery time varies depending on the route/destination. Typically, it takes between 3-10 business days for Express shipments to arrive. Standard shipments usually take between 5-20 business days. Note, these time ranges do not include any delivery delays due to customs clearance, extreme weather, or COVID-19.

 

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms of Sale. 

You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree in writing. 

We contract with OpenBorder, Inc. together with its subsidiaries (referred to as “OpenBorder”) to sell and deliver our products to international consumers. 

If your order is shipping to Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom where our international shipping is supported by OpenBorder, additional terms and conditions here Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom may apply to you in addition to any relevant terms and conditions imposed in this Terms of Sale.