customers may experience shipping delays beyond our control.
orders received after 2:00 pm CST will be processed the following business day.
only DHL ground and Fedex 2 day ship to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands. shipping costs are slightly higher to these areas. overnight shipping to California is not available.
DHL ground shipping: $5.95 (3-9 business days)
FedEx express saver: $26.95 (3-4 business days)
FedEx 2 day: $28.95 (2-3 business days)
FedEx overnight shipping: $35.95
placed on a holiday: ships first day after service resumes for next day delivery.
DHL ground packages can be tracked via webtrack.dhlglobalmail.com
FedEx packages can be tracked via https://www.fedex.com/en-us/tracking.html
shipping, duties and additional fees are calculated at checkout based on size of order.
ship times are approximately 5 - 20 business days but can vary based on delivery country. please see delivery times by country here. the estimated transit time is presented during checkout.
please note, we offer a fixed shipping rate for our Israel customers.
for international queries and questions, please reach out to: firstname.lastname@example.org
package protection and carbon neutral shipping by Route
when purchased, Route's 1-Click Protect + Green covers lost, stolen, and damaged packages, offers instant resolution of shipping issues, and cancels your shipment's carbon emissions. learn more about how carbon neutral shipping works here. if not selected at checkout, tropic of c is not liable for lost, damaged, stolen items or otherwise undeliverable items.
please note: Route covers the subtotal of the order. shipping costs, taxes, custom/duty fees and the Route premium are not covered in the refund.
for a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance.
if a package is refused or is otherwise undeliverable as shipped, the carrier may return the package. tropic of c is not responsible for addresses entered incorrectly at time of order. please note packages cannot be delivered to forwarding addresses. undeliverable merchandise will be refunded once it is returned. all returned orders will be assessed a return shipping fee.
tropic of c orders are being fulfilled safely, at a facility with the highest levels of sanitary measures in place. due to these heightened measures, please allow a few more days for your order to be processed.
questions? e-mail us at email@example.com
for international queries and questions only, please reach out to: firstname.lastname@example.org