free DHL ground shipping for domestic orders.
orders ship out within 2 - 3 business days monday - friday. ship times are approximately 3 - 5 business days after shipping, depending on location.
FedEx overnight shipping: $35.
- placed mon - thur before 2 pm EST: next day delivery.
- placed friday before 2 pm EST: monday delivery.
- placed friday after 2 pm EST: ships monday for tuesday delivery.
- placed on a holiday: ships first day after service resumes for next day delivery.
DHL ground packages can be tracked via webtrack.dhlglobalmail.com
FedEx packages can be tracked via https://www.fedex.com/en-us/tracking.html
free international standard shipping for orders over $200. shipping and duties are calculated at checkout based on size of order. standard shipping may not be offered in select locations.
ship times are approximately 5 -10 business days but can vary based on delivery country. all duties and taxes are the responsibility of the customer.
please note: orders to Russia can only be delivered to business addresses. orders with residential addresses will be marked undeliverable and sent back. if you would like to place an order, please email customer service at email@example.com.
package protection and carbon neutral shipping by Route
when purchased, Route's 1-Click Protect + Green covers lost, stolen, and damaged packages, offers instant resolution of shipping issues, and cancels your shipment's carbon emissions. learn more about how carbon neutral shipping works here. if not selected at checkout, tropic of c is not liable for lost, damaged, stolen items or otherwise undeliverable items.
please note: Route covers the subtotal of the order. shipping costs, taxes, custom/duty fees and the Route premium are not covered in the refund.
for a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance.
faq related to international shipping please see here.
if a package is refused or is otherwise undeliverable as shipped, the carrier may return the package. tropic of c is not responsible for addresses entered incorrectly at time of order. please note packages cannot be delivered to forwarding addresses. undeliverable merchandise will be refunded once it is returned. all returned orders will be assessed a return shipping fee.
tropic of c orders are being fulfilled safely, at a facility with the highest levels of sanitary measures in place. due to these heightened measures, please allow a few more days for your order to be processed.
questions? e-mail us at firstname.lastname@example.org