PAYMENT?

tropic of c accepts payments in the form of Visa, MasterCard, Discover, AmericanExpress and PayPal.  


SIZING?

refer to our Size Chart to best estimate your size.


QUESTION ABOUT AN ORDER PLACED ON Tropicofc.COM?

please contact customerservice@tropicofc.com and if applicable, include your order number.

*please note we are unable to cancel or alter orders once they have been placed. 

SHIPPING?

domestic shipping- all packages will be shipped via DHL. orders over $200 ship free: 3-8 business days. orders under $200 ship for a flat rate of $10.00: 3-8 business day. FedEx Overnight, orders placed before 3pm EST, flat rate $35.00. 

*overnight shipping: before friday 3pm, guaranteed delivery for Saturday. if an order is placed after 3pm on Friday, the first available ship date is Monday for Tuesday delivery.

international shipping- via DHL, flat rate of $35.00 (all packages under 4.4 lbs). 4-10 business days all duties and taxes will be paid by the customer upon receipt.

 All packages over 4.4 lbs will be at a flat rate of $50.00, all duties and taxes will be paid by customer upon receipt. 

packages (excluding overnight) can be tracked via Webtrack.dhlglobalmail.com

overnight packages can be tracked via https://www.fedex.com/apps/fedextrack

WHAT IS THE RETURN POLICY? 

upon receiving your parcel, you have 14 days to return your item(s) if you are not satisfied.  please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact.  items with any tag removed cannot be accepted and will be returned to the customer at his/her expense.  tropic of c reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered or altered in anyway.  please allow 7-10 business days for your refund , all shipping costs are not refundable. if a package is refused or a wrong address is given, FedEx will return the package to our warehouse and we will refund your merchandise, less the round trip shipping costs. to return your item(s) please follow the below steps:

1. place the item(s) you are returning and this form in the shipping mailer
2. attach the prepaid USPS return label to the mailer
international returns: 
all international returns are at the expense of the customer.  please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact.  once we receive your package, we will promptly process your return.  please be sure that your package is insured, traceable and prepaid.
1. place the item(s)you are returning and the included form in the shipping mailer.
2. please mark the following return address to the package:
tropicofc
c/o Quiet Logistics
66 saratoga boulevard
devens, ma  USA 01434


PRESS INQUIRIES?

press@tropicofc.com