PAYMENT?

tropic of c accepts payments in the form of Visa, MasterCard, Discover, American Express, Amazon Pay and PayPal.  

SIZING?

please refer to the Size Chart on the product page to best estimate your size. 

CAN I CHANGE MY ORDER IF I PURCHASED THE WRONG SIZE OR COLOR? 

since our warehouse is working hard to get your items shipped out as soon as your order is placed, we are unable to cancel or alter items in your order once it is placed. you can always return incorrect sizes and colors and repurchase the correct items.

WHERE IS MY ORDER? 

please check your email for a shipment confirmation, which includes your tracking number to easily track your order.

HOW DO I USE A PROMO CODE? 

if your order qualifies for a promotion, please enter the promo code at checkout, before continuing to payment method. please note only one promo code can be used per order.

OTHER QUESTIONS ABOUT AN ORDER PLACED ON tropicofc.COM?

please contact hello@tropicofc.com and include your order number.

SHIPPING?

domestic shipping

DHL ground: orders ship within 2 - 3 business days monday - friday.

   orders under $200: $10 shipping

   orders over $200: free shipping

FedEx overnight shipping: $35

- placed before 3 pm EST: next day delivery.

- placed friday before 11 am EST: choose saturday delivery. 

- placed friday after 11 am EST: ships monday for tuesday delivery.

- placed on a holiday: ships first day after service resumes for next day

DHL ground packages can be tracked via webtrack.dhlglobalmail.com

overnight packages can be tracked via https://www.fedex.com/apps/fedextrack

international shipping

DHL, all packages under 4.4 lbs: $35

DHL, all packages over 4.4 lbs: $50

ship times are 4-10 business days, all duties and taxes will be paid by the customer upon receipt.

packages can be tracked via webtrack.dhlglobalmail.com

WHAT IS THE RETURN POLICY? 

if you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s). please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact. items with any tags removed cannot be accepted and will be returned to the customer at their expense.  tropic of c reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.

domestic returns:

return shipping costs are $10 and non-refundable. please allow 7-10 business days for your refund.

to return your item(s) please follow the below steps:

1. place the item(s) you are returning and the included form in the shipping mailer.

2. attach the prepaid USPS return label to the mailer.

3. drop off at your local US Postal Office location.

international returns:

all international returns are at the expense of the customer. please be sure that your package is insured, traceable and prepaid.

1. place the item(s) you are returning and the included form in the shipping mailer.

2. ship package to the following address:

tropicofc
c/o Quiet Logistics
66 saratoga boulevard
devens, ma USA 04134

PRESS INQUIRIES?

press@tropicofc.com