returns and exchanges made easy

return & exchange policy

if you would like to return or exchange for any reason you may do so within 14 days of receipt. please send the unworn item(s) in their original condition including tags, polybags and hygiene seals and follow the step by step instructions here to complete your return or exchange. 

tropic of c reserves the right to deny a refund or exchange if items have been worn, soiled, laundered or altered in any way. items may not be canceled or edited once the order is placed.

items marked FINAL SALE cannot be returned or exchanged.

domestic returns:

return shipping costs are $10 and non-refundable. please allow 10 -14 business days for your refund.

  1. circle the item you are returning on the included form.
  2. place the item(s) you are returning and the included form in the shipping mailer.
  3. follow the step by step instructions here to submit your return.
  4. drop off at your local US Postal Service location.

    international returns:

    all international returns are at the expense of the customer. please be sure that your package is insured, traceable and prepaid.

    1. circle the item you are returning on the included form.
    2. place the item(s) you are returning and the included form in the shipping mailer.
    3. follow the step by step instructions here to submit your return.
    4. ship package to the following address and retain your tracking number for reference:
    tropic of c
    c/o quiet logistics
    66 saratoga boulevard
    devens, ma 04134
    USA

     

    domestic shipping

    customers may experience shipping delays beyond our control.
    we appreciate your patience and assure you your package will be sent as quickly as possible.

    free DHL ground shipping for domestic orders over $125. orders under $125 are charged a $10 flat rate. 

    complimentary FedEx ground for orders over $500

    orders ship out within 2 - 3 business days monday - friday. ship times are approximately 3 - 5 business days after shipping, depending on location.

    FedEx overnight shipping: $35 

    - placed mon - thur before 2 pm EST: next day delivery.

    - placed friday before 2 pm EST: monday delivery.

    - placed friday after 2 pm EST: ships monday for tuesday delivery.

    - placed on a holiday: ships first day after service resumes for next day delivery.

    DHL ground packages can be tracked via webtrack.dhlglobalmail.com

    FedEx packages can be tracked via https://www.fedex.com/apps/fedextrack

    international shipping

    shipping, duties and fees are calculated at checkout.

    ship times are approximately 5 -10 business days but can vary based on delivery country.  all duties and taxes are the responsibility of the customer.

    please note: orders to Russia can only be delivered to business addresses. orders with residential addresses will be marked undeliverable and sent back. if you would like to place an order, please email customer service at hello@tropicofc.com.

    faq relating to international shipping here

    package protection and carbon neutral shipping by Route

    when purchased, Route's 1-Click Protect + Green covers lost, stolen, and damaged packages, offers instant resolution of shipping issues, and cancels your shipment's carbon emissions. learn more about how carbon neutral shipping works here. if not selected at checkout, tropic of c is not liable for lost, damaged, stolen items or otherwise undeliverable items.

    please note: Route covers the subtotal of the order. shipping costs, taxes, custom/duty fees and the Route premium are not covered in the refund.

    for a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance.

    undeliverable packages

    if a package is refused or is otherwise undeliverable as shipped, the carrier may return the package. tropic of c is not responsible for addresses entered incorrectly at time of order. please note packages cannot be delivered to forwarding addresses. undeliverable merchandise will be refunded once it is returned. all returned orders will be assessed a return shipping fee.

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    tropic of c orders are being fulfilled safely, at a facility with the highest levels of sanitary measures in place. due to these heightened measures, please allow a few more days for your order to be processed.

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    questions? e-mail us at hello@tropicofc.com