shipping

domestic shipping

DHL ground, ships within 2-3 business days: free

overnight shipping via FedEx: $35

overnight schedules:

orders must be placed before 3pm EST for next day delivery. orders placed before friday 3pm EST have a saturday delivery. orders placed after 3pm EST on friday have a ship date of monday for tuesday delivery. orders placed on a holiday will ship first day after service resumes for delivery next day.

DHL ground packages can be tracked via webtrack.dhlglobalmail.com

overnight packages can be tracked via https://www.fedex.com/apps/fedextrack

international shipping

DHL, all packages under 4.4 lbs: $35

DHL, all packages over 4.4 lbs: $50

ship times are 4-10 business days, all duties and taxes will be paid by the customer upon receipt.

packages can be tracked via webtrack.dhlglobalmail.com

 

undeliverable packages

if a package is refused or a wrong address is given, the carrier will return the package and we will refund your merchandise, less the round trip shipping costs. 

 

returns

if you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s). please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact. items with any tags removed cannot be accepted and will be returned to the customer at their expense.  tropic of c reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.

domestic returns:

all shipping costs are non-refundable. please allow 7-10 business days for your refund.

to return your item(s) please follow the below steps:

1. place the item(s) you are returning and the included form in the shipping mailer.

2. attach the prepaid USPS return label to the mailer.

3. drop off at your local US Postal Office location.

international returns:

all international returns are at the expense of the customer. please be sure that your package is insured, traceable and prepaid.

1. place the item(s) you are returning and the included form in the shipping mailer.

2. ship package to the following address:

 

tropicofc
c/o Quiet Logistics
66 saratoga boulevard
devens, ma USA 04134

 

exchanges

if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. this will ensure that your exchange item is in stock. once we receive your return, we will process a refund for the cost of the returned item.