shipping

domestic shipping- all packages will be shipped via DHL ground.

for all orders over $200.00, ships free, 2-3 business days.

for all orders under $200.00, ships for a flat rate of $10.00, 2-3 business days.

FedEx Overnight, orders placed before 3pm EST, flat rate $35.00

 *overnight shipping: before friday 3pm, guaranteed delivery for Saturday. if an order is placed after 3pm on Friday, the first available ship date is Monday for Tuesday delivery.

packages (excluding overnight) can be tracked via Webtrack.dhlglobalmail.com

overnight packages can be tracked https://www.fedex.com/apps/fedextrack

international shipping- via DHL, flat rate of $35.00 (all packages under 4.4 lbs). 4-10 business days all duties and taxes will be paid by the customer upon receipt.

 All packages over 4.4 lbs will be at a flat rate of $50.00, all duties and taxes will be paid by customer upon receipt. 

packages can be tracked via Webtrack.dhlglobalmail.com


returns

domestic returns:
upon receiving your parcel, you have 14 days to return your item(s) if you are not satisfied.  please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact.  items with any tag removed cannot be accepted and will be returned to the customer at his/her expense.  tropic of c reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.  please allow 7-10 business days for your refund, all shipping costs are not refundable. if a package is refused or a wrong address is given, the carrier will return the package to our warehouse and we will refund your merchandise, less the round trip shipping costs. to return your item(s) please follow the below steps:
1. place the item(s) you are returning and the included form in the shipping mailer.
2. attach the prepaid USPS return label to the mailer.
3. drop off at your local US Postal Office location.
 

international returns: 
all international returns are at the expense of the customer.  please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact. tropic of c reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered or altered in anyway.  once we receive your package, we will promptly process your return.  please be sure that your package is insured, traceable and prepaid.
1. place the item(s)you are returning and the included form in the shipping mailer.
2. please mark the following return address to the package:
tropicofc
c/o Quiet Logistics
66 saratoga boulevard
devens, ma  USA 01434


exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item.