shipping

domestic shipping

DHL ground: orders ship within 2 - 3 business days monday - friday.

   orders under $200: $10 shipping

   orders over $200: free shipping

FedEx overnight shipping: $35

- placed mon - thur before 2 pm EST: next day delivery.

- placed friday before 2 pm EST: monday delivery.

- placed friday after 2 pm EST: ships monday for tuesday delivery.

- placed on a holiday: ships first day after service resumes for next day

delivery.

DHL ground packages can be tracked via webtrack.dhlglobalmail.com

overnight packages can be tracked via https://www.fedex.com/apps/fedextrack

international shipping

DHL, all packages under 4.4 lbs: $35

DHL, all packages over 4.4 lbs: $50

please note: orders to Russia can only be delivered to business addresses. orders with residential addresses will be marked undeliverable and sent back. if you would like to place an order, please email customer service at hello@tropicofc.com.

ship times are approximately 5 -12 business days but can vary based on delivery country. all duties and taxes will be paid by the customer upon receipt. any packages returned due to non-payment of duties and taxes will be assessed a return shipping fee. 

packages can be tracked via webtrack.dhlglobalmail.com

undeliverable packages

if a package is refused or is otherwise undeliverable, the carrier may return the package. we are not responsible for addresses entered incorrectly. please note packages cannot be delivered to forwarding addresses. undeliverable merchandise will be refunded once it is returned. all returned orders will be assessed a return shipping fee.

returns

if you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s). please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact. items with any tags or liners removed cannot be accepted and will be returned to the customer at their expense.  tropic of c reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.

domestic returns:

return shipping costs are $10 and non-refundable. please allow 7-10 business days for your refund to process.

to return your item(s) please follow the below steps:

1. place the item(s) you are returning and the packing slip in the shipping mailer.

2. attach the pre-paid USPS return label to the mailer.

3. drop off at your local US Postal Office location.

international returns:

all international returns are at the expense of the customer. please be sure that your package is insured, traceable and prepaid.

1. place the item(s) you are returning and the included form in the shipping mailer.

2. ship package to the following address:

tropicofc
c/o Quiet Logistics
66 saratoga boulevard
devens, ma USA 01434

 

exchanges

if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. this will ensure that your exchange item is in stock. once we receive your return, we will process a refund for the cost of the returned item.