shipping

domestic shipping

DHL ground:

Orders under $200: $10

Orders over $200*: FREE

* merchandise ordered must total $200, gift cards do not apply to the total requirement for free shipping.

- orders ship out within 2 - 3 business days monday - friday. ship times are approximately 3 - 5 business days after shipping, depending on location.

FedEx overnight shipping: $35

- placed mon - thur before 2 pm EST: next day delivery.

- placed friday before 2 pm EST: monday delivery.

- placed friday after 2 pm EST: ships monday for tuesday delivery.

- placed on a holiday: ships first day after service resumes for next day

delivery.

DHL ground packages can be tracked via webtrack.dhlglobalmail.com

overnight packages can be tracked via https://www.fedex.com/apps/fedextrack

international shipping

shipping and duties are calculated at checkout.

ship times are approximately 5 -10 business days but can vary based on delivery country.  all duties and taxes are the responsibility of the customer. packages returned due to non-payment of duties and taxes will be assessed a $35 return shipping fee. 

package protection by Route

when purchased, Route Package Protection covers lost, stolen, and damaged packages. if not selected at checkout, tropic of c is not liable for lost, damaged, stolen items or otherwise undeliverable items.

please note: Route covers the subtotal of the order. shipping costs, taxes, custom/duty fees and the Route premium are not covered in the refund.

for a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance.

undeliverable packages

if a package is refused or is otherwise undeliverable as shipped, the carrier may return the package. tropic of c is not responsible for addresses entered incorrectly at time of order. please note packages cannot be delivered to forwarding addresses. undeliverable merchandise will be refunded once it is returned. all returned orders will be assessed a return shipping fee.

returns

if you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s). please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact. items with any tags or liners removed cannot be accepted and will be returned to the customer at their expense.  tropic of c reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.

Returns and Exchanges Made Easy

Looking to return or exchange? Click here to get started.

Questions? E-mail us at hello@tropicofc.com

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Tropic of C orders are being fulfilled safely, at a facility with the highest levels of sanitary measures in place. due to these heightened measures, please allow a few more days for your order to be processed.

as part of these health and safety precautions, and to help keep our warehouse team safe, all returns are being held for two to three business days before being processed. since the safety of our customers is of top priority, we are accepting returns outside our 14 day policy.

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