Tropic of C orders are being fulfilled safely, at a facility with the highest levels of sanitary measures in place. due to these heightened measures, please allow a few more days for your order to be processed.
as part of these health and safety precautions, and to help keep our warehouse team safe, all returns are being held for two to three business days before being processed. since the safety of our customers is of top priority, we are accepting returns outside our 14 day policy.
Orders under $200: $10
Orders over $200: FREE
- orders ship out within 2 - 3 business days monday - friday. ship times are approximately 3 - 5 business days, depending on location.
FedEx overnight shipping: $35
- placed mon - thur before 3 pm EST: next day delivery.
- placed friday before 3 pm EST: monday delivery.
- placed friday after 3 pm EST: ships monday for tuesday delivery.
- placed on a holiday: ships first day after service resumes for next day
DHL ground packages can be tracked via webtrack.dhlglobalmail.com
overnight packages can be tracked via https://www.fedex.com/apps/fedextrack
DHL, all packages under 4.4 lbs: $35
DHL, all packages over 4.4 lbs: $50
please note: orders to Russia can only be delivered to business addresses. orders with residential addresses will be marked undeliverable and sent back. if you would like to place an order, please email customer service at firstname.lastname@example.org.
ship times are approximately 5 -10 business days but can vary based on delivery country. all duties and taxes will be paid by the customer upon receipt. packages returned due to non-payment of duties and taxes will be assessed a $35 return shipping fee.
packages can be tracked via webtrack.dhlglobalmail.com
if a package is refused or is otherwise undeliverable, the carrier may return the package. we are not responsible for addresses entered incorrectly at time of order. please note packages cannot be delivered to forwarding addresses. undeliverable merchandise will be refunded once it is returned. all returned orders will be assessed a return shipping fee.
if you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s). please send the unused item(s) in its original and unworn condition with tropic of c tags, polybags and hygiene seal intact. items with any tags or liners removed cannot be accepted and will be returned to the customer at their expense. tropic of c reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.
return shipping costs are $10 and non-refundable. please allow 10-14 business days for your refund to process.
to return your item(s) please follow the below steps:
1. place the item(s) you are returning and the packing slip in the shipping mailer.
2. attach the pre-paid USPS return label to the mailer.
3. drop off at your local US Postal Office location.
all international returns are at the expense of the customer. please be sure that your package is insured, traceable and prepaid.
1. place the item(s) you are returning and the included form in the shipping mailer.
2. ship package to the following address:
if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. this will ensure that your exchange item is in stock. once we receive your return, we will process a refund for the cost of the returned item.